Return & Refund Policy
At Origin & Oak, we want you to love your coffee as much as we do. If for any reason you are not completely satisfied with your order, we’re here to help.
Returns
Due to the perishable nature of coffee, we can only accept returns on items that are unopened, unused, and in their original packaging. Returns must be requested within 14 days of delivery.
Refunds
Once we have received and inspected your returned item, we will notify you and process your refund. Refunds will be made to your original payment method within 5–7 working days.
Exchanges
If you received the wrong item or your order arrived damaged, please contact us within 7 days of delivery and we will arrange a replacement at no extra cost.
Non-Returnable Items
How to Start a Return
To initiate a return, please email us at info@originandoak.co.uk with your order number and details of the issue.
